Your membership

Need a break?

Most members just need a pause. Either way, tell us below and the manager will confirm within one business day.

Recommended

Freeze

Travelling, injured or swamped? Pause for up to 3 months. You're not charged while frozen and you keep your current rate when you come back.

Cancel

Cancel

Cancellation takes effect at the end of your current billing period. You're always welcome back, no re-joining fee.

Send your request

Use the mobile and email on your account.

Step 1 of 3

What would you like to do?

Most members just need a break. A freeze keeps your rate and your spot.

A little more detail

This helps the manager sort it quickly.

Main reason
Did you know? If it's time, injury or travel, a freeze pauses your billing and keeps your current rate. You can switch back on step 1.

Confirm your account

Use the mobile and email on your membership.

✓

Request received

The manager will text you within one business day to confirm.